Legal
Refund & Cancellation Policy
How cancellations and refunds work for services bought from Fames Digital Marketing Co. L.L.C, and how refunds are returned to you.
Last updated: 30 September 2026
In short: cancel within 48 hours of purchase and before work has started and you get a full refund. After work has started, you are refunded for the part of the scope we have not yet delivered. Third-party costs already spent on your behalf (such as advertising budget) cannot be refunded.
1. Scope of this policy
We supply digital services, not physical goods. Nothing is shipped, so there is no return of goods. This policy explains when an order can be cancelled and how money is returned.
2. Cancelling before work starts
You may cancel for any reason within 48 hours of purchase, provided kick-off has not taken place, and receive a 100% refund.
"Kick-off" means the point at which we have held the onboarding call or begun production on your order, whichever is earlier.
3. Cancelling after work starts
Once production has begun, you may still cancel at any time. We will refund the portion of the package that has not been delivered or committed, calculated against the deliverable list on the package page.
| Stage at cancellation | Refund |
|---|---|
| Before kick-off (within 48 hours of purchase) | 100% of the amount paid |
| After kick-off, before any deliverable is submitted | 75% of the amount paid |
| After first deliverables submitted, under half the scope delivered | 50% of the amount paid |
| More than half the scope delivered | No refund; we complete the remaining deliverables |
We will send you a written statement of what has been delivered and how the refund was calculated.
4. What cannot be refunded
- Money already spent on your behalf with third parties — advertising budget, domain registration, hosting, premium plugins, fonts, stock media or software licences.
- Deliverables that have already been approved and handed over to you.
- Work completed under a custom written proposal where the 50% milestone has been invoiced and production has started.
5. If we cancel
If we cannot deliver your order — because of capacity, or because the work would require us to act unlawfully or infringe a third party's rights — we will tell you promptly and refund 100% of the amount paid for any undelivered portion, regardless of stage.
6. If the work is not as described
If a deliverable does not match the scope published on the package page, tell us within 14 days of delivery. We will correct it at no charge. If we cannot bring it into line with the published scope, you are entitled to a refund for that deliverable. This is in addition to your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.
7. How to request a cancellation or refund
- Email info@famesdigitalmarketing.com from the address used on the order.
- Include your order reference, the package purchased and the reason.
- We acknowledge every request within 2 working days and confirm the outcome in writing within 7 working days.
8. How refunds are paid
- Refunds are returned to the original payment method. We do not issue cash refunds or transfers to other accounts.
- Approved refunds are submitted within 7 working days of approval. Your bank or provider may take a further 5 to 14 working days to post the funds.
- We do not charge a processing or administration fee on refunds.
9. Contact
Fames Digital Marketing Co. L.L.C
Office No. 283-12-14, Owner: Adel Mohammed Ali Jassim Al Marzouqi, Al Quoz 1, Dubai, United Arab Emirates
info@famesdigitalmarketing.com
+971 52 604 4702